Home the Way (“we”, “us”, “our”) is committed to protecting your personal information and ensuring your privacy is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and store your information when you visit our website, contact us, or use our Airbnb and short-stay property management services.

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1. What Personal Information We Collect

We may collect the following types of information:

1.1 Contact & Identification Details

• Full name

• Email address

• Phone number

• Residential or business address

1.2 Property & Business Information

• Property address details

• Ownership documentation

• STRA registration details

• Access instructions and guest requirements

1.3 Guest-Related Information

(Where relevant through Airbnb, Booking.com or direct bookings)

• Guest name

• Booking dates

• Communication records

• Special requests or issues reported

1.4 Financial Information

• Payment details

• Service fee information

• Tax-related information (e.g., cleaning fees for reporting)

1.5 Website & Digital Data

• IP address

• Browser type

• Cookies, tracking pixels and usage analytics

• Form submissions or booking enquiries

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2. How We Collect Your Information

We collect information through:

• Direct contact (email, phone, forms, onboarding sessions)

• Our website and analytics tools

• Airbnb, Booking.com or other booking platforms

• Engagement with our social media pages

• Cookies and tracking technology

• Cleaning partners, contractors or service providers sharing operational information

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3. Why We Collect Your Information (Purpose of Use)

We collect and use your information to:

• Provide Airbnb/STRA hosting, cleaning and management services

• Communicate with you about your property, bookings and service updates

• Manage guest communications and support

• Process payments and generate financial reporting

• Improve our services, website and customer experience

• Meet regulatory requirements relating to STRA operations

• Protect our business, customers and partners from fraud or misuse

We will only use personal information for the purpose for which it was collected, unless permitted otherwise by law.

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4. Disclosure of Personal Information

We may share your information with:

• Airbnb, Booking.com and other booking platforms used to manage your property

• Cleaning teams and contractors engaged to deliver services

• Technology providers that host booking, messaging and communication systems

• Regulatory or council authorities if required by STRA regulations

• Accountants, legal advisors or insurers when necessary

• Payment processors and financial service providers

We will never sell your personal information.

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5. Storage and Security

We take reasonable steps to protect personal information from:

• Unauthorised access

• Misuse or loss

• Modification or disclosure

Data is stored securely using encrypted systems, password-protected platforms, and reputable third-party service providers.

If a data breach occurs, we will follow the Notifiable Data Breaches (NDB) Scheme and notify affected individuals where required.

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6. Cookies and Website Tracking

Our website may use cookies and analytics tools (such as Google Analytics, Meta Pixel, or similar) to:

• Improve user experience

• Track website performance

• Measure marketing effectiveness

You may disable cookies in your browser settings, but some functionalities may be affected.

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7. Access and Correction

You have the right to:

• Request a copy of the personal information we hold about you

• Ask us to correct inaccurate or outdated information

Requests can be made at hello@hometheway.com.au.

We may require verification of your identity before processing your request.

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8. Overseas Disclosure

Some service providers (e.g., Airbnb, cloud storage platforms, payment processors) may store or process data overseas.
By using our services, you consent to your information being handled in accordance with their respective privacy practices.

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9. Third-Party Links

Our website may include links to third-party sites (Airbnb, social media, payment gateways).
We are not responsible for the privacy practices of those websites.

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10. Children’s Privacy

We do not knowingly collect personal information from individuals under 18 years of age.

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11. Updates to This Policy

We may update this Privacy Policy to reflect changes in:

• Business operations

• Legal or regulatory requirements

• Technology or service providers

Updates will be posted on our website with a revised “Last Updated” date.